Hotel English – A Hands-On Course For Hotel Professionals (Book + 1MP3)

Hotel English – A Hands-On Course For Hotel Professionals (Book + 1MP3)
Giá bìa: 248.000₫
Giá bán: 198.000₫
Tình trạng: Còn ít hàng hoặc hết
  • Tác giả: LiveABC
  • Nhà xuất bản: Nxb Tổng hợp TP.HCM
  • Nhà phát hành: Minh Tâm
  • Mã Sản phẩm: 9786048556990
  • Khối lượng: 660.00 gam
  • Định dạng: Bìa mềm
  • Kích thước: 21 x 28 cm
  • Ngày phát hành: 10/2010
  • Số trang: 168

Giới thiệu sách Hotel English – A Hands-On Course For Hotel Professionals (Book + 1MP3)

LiveABC

Hotel English – A Hangs-On Course for Hotel Professionals

Table of content

1. Phone inquiries: Accommodation and facilities, Locations, Phone reservations

2. Drivers, Doormen and Bellhops: Airport pickup, Receiving guests, Carrying luggage, Hailing taxis

3. Reception: Hotel check-on, Safe-deposit boxes, Handling messages

4. Amenities: Electric appliances, Bathroom, Other amenities

5. Requests for services: Housekeeping & Laundry, Bellhop service, Switchboard, The Front Desk

6. Directions: Directions inside and outside the hotel, Places to visit

7. Tour planning: Tour arrangements, Restaurant recommendations, Bike rentals

8. Handling complaints: Amenity Complaints, Complaint solutions

9. Restaurant/Bar: Reservations, Greeting guests, Bar & food orders, Serving customers

10. Business Center/Event Planning: Business Center hours & services, Meeting and banquets

11. Small Talk: Popular night markets, Local festivals, Tours of Kenting

12. Paying the Bill: Hotel checkout, Asking about and paying the bill

13. Emergencies: Emergency solutions & announcements, Stick or injured guests

14. Job Interviewing: Interview questions, Making a good impression, Résumés & covers letters

  

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